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ICTU SERVICES
USER ACCOUNT
MANAGEMENT
TROUBLESHOOTING OF
ICT EQUIPMENT
UPLOADING OF
PUBLICATIONS
Creation, deletion, and renaming of user accounts, and resetting of passwords for the regular Schools Division Office proper and field personnel.
Evaluation, assessment and troubleshooting of government-procured ICT Equipment of Schools Division Office
This describes the procedures in the uploading of publications on the official website and workplace group account.
TECHNICAL SUPPORT FORM
TECHNICAL SUPPORT SERVICE CATEGORIES
| SOFTWARE | HARDWARE | NETWORK | OTHER ISSUES |
|---|---|---|---|
| Operating System | PC, Laptop, Setup | Input/Output Error | Print Job |
| System Software | Hardware Error | Router, WIFI Config | Tarpaulin Layout |
| Driver Issue | Connector | Internet Connectivity | Web Updates |
| Anti-Virus Setup | Power Problems | Cable Issue | Email Problem |
| Installation/Updates | NAS Access | Others | |
| Account Management |
TECHNICAL SUPPORT FORM
The Technical Support Form is a medium used to communicate concerns regarding technical issues in software, hardware, network, etc.. Advice and assistance are our primary objective. We want to impart a more productive and hassle-free work performance.
TUTORIAL
For easy access, browse the step-by-step process of filling out the form. The following form are included in the tutorial:
[1] Tech-Support: Log In, New Ticket, & Functions
[2] Tech-Support: Client Satisfaction Management (CSM)
[3] ICTS Technical Support Form
